Estonia is leading the way with regards to incorporating AI and machine learning into government services. Examples already range from algorithms that analyse satellite images of farms, to matching redundant workers to new jobs, and to automatically enrolling newborns to schools. Now, they want to clear a backlog of small claims disputes in court using AI. The system will be granted decision-making authority but also with the opportunity to appeal to a human judge.
One fear, elaborated upon in this article, is whether reliance on AI will ultimately lead to a loss of human skills, due to automation bias. The result could be an over dependency on AI with the lack of skills to notice where things go wrong, particularly concerning in these key areas and services.